Refund policy
14-Day Refund & Exchange Policy
DSC Works accepts returns and exchanges for change of mind within 14 calendar days of receiving your order.
Return Conditions
To qualify for a change-of-mind return or exchange:
- Contact us within 14 days of receiving your order.
- The product must be unused, unopened, uninstalled and in its original packaging.
- The product must be in its original, undamaged and resalable condition.
- Proof of purchase or your order number must be provided.
- Your return must be approved by DSC Works before it is sent back.
Products that have been opened, used, installed, test-fitted, altered or damaged after delivery cannot be returned or exchanged for change of mind.
Return Shipping
Customers are responsible for return shipping costs and any delivery costs associated with an exchange. Original delivery charges are non-refundable for change-of-mind returns.
We recommend using tracked postage, as DSC Works is not responsible for products lost or damaged during return transit.
Refunds
Approved returns will be inspected after they are received. Once approved, the refund will be issued to the original payment method, excluding delivery charges. Bank processing times may vary.
Faulty, Incorrect or Damaged-on-Arrival Products
If your product arrives faulty, incorrectly supplied or damaged during delivery, please contact us as soon as possible with your order number and photographs of the product and packaging.
The 14-day limit and unopened-product requirements do not restrict any rights you may have under the Australian Consumer Law. Where applicable, DSC Works will provide an appropriate repair, replacement or refund in accordance with those rights.
Contact Us
To request a return or exchange, email: