Shipping Policy

Effective date: 26 August 2026

This Shipping Policy explains how DSC Works processes, dispatches and delivers orders. It should be read together with our Terms of Service and Refund and Exchange Policy.

Order Processing

Orders are processed during our normal business days, excluding weekends and New South Wales public holidays.

Processing times may vary depending on stock availability, order size and whether an item is made to order, specially ordered or on backorder. Any known extended lead time will be displayed on the product page or communicated to you.

During sales, promotional periods and public holidays, processing may take longer than usual.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.

Shipping Destinations

We deliver to locations made available at checkout.

Some large or heavy products may not be deliverable to PO boxes, parcel lockers or certain remote locations due to carrier restrictions. If we cannot deliver an order to your nominated address, we will contact you to arrange an alternative address, collection option or refund.

Shipping Charges

Shipping charges are calculated based on factors including:

• Delivery location.
• Product size and weight.
• Packaging requirements.
• Selected delivery service.
• Whether specialist freight is required.

The applicable shipping charge will be displayed at checkout before payment.

Large, bulky or unusually heavy products may require a separate freight quotation. We will contact you before accepting the order if an additional charge is required. No additional shipping charge will be applied without your agreement.

Delivery Timeframes

Delivery timeframes shown at checkout, in an order confirmation or by a carrier are estimates unless DSC Works expressly confirms a guaranteed delivery date in writing.

Estimated delivery times begin after the order has been dispatched and may vary depending on your location, carrier operations, weather, public holidays and other circumstances outside our reasonable control.

If we become aware of a significant delay, we will provide updated information and work with you to arrange an appropriate solution.

Tracking Information

Tracking details will be sent to the email address provided with your order where available.

Tracking information may take some time to become active after dispatch. Customers are responsible for ensuring their email address and contact details are entered correctly.

Large and Bulky Products

Wheels, automotive panels, large parts and other bulky products may be delivered using a specialist courier or freight service.

These deliveries may require:

• A physical street address.
• Someone to be available to accept delivery.
• Assistance unloading the shipment.
• Access suitable for a delivery vehicle.

The carrier may contact you before delivery. Any special delivery requirements will be communicated where applicable.

Delivery Addresses

Customers must provide a complete and accurate delivery address when placing an order.

Please contact us immediately if an address needs to be changed. We cannot guarantee that an address can be updated after an order has been processed or dispatched.

Reasonable redelivery or redirection charges may apply if an order cannot be delivered because:

• An incorrect or incomplete address was provided.
• Nobody was available where a signature was required.
• The customer refused or failed to collect the order.
• Access to the nominated delivery location was unavailable.

Any additional charge will be explained before it is applied.

Authority to Leave

Where an authority-to-leave option is selected, the carrier may leave the order at the nominated address without obtaining a signature.

Once the order has been successfully delivered in accordance with your instructions, responsibility for the order passes to you, except where loss or damage was caused by DSC Works, the carrier or another matter for which liability cannot legally be excluded.

We recommend selecting a secure delivery location.

Delayed or Missing Orders

If your tracking information has not updated or your order has not arrived within the estimated timeframe, contact us at sales@dscworks.com.au.

We will investigate the delivery with the carrier and keep you informed. If an order cannot be supplied within the promised timeframe or a reasonable time, we will provide an appropriate solution, which may include a replacement or refund where required by Australian Consumer Law.

Products Damaged During Delivery

Please inspect your order as soon as possible after delivery.

If a product arrives damaged:

• Do not install, use or alter the product.
• Keep the product and all original packaging.
• Take clear photographs of the product, packaging and shipping label.
• Contact us as soon as possible with your order number and photographs.

Prompt notification helps us investigate the damage with the carrier. However, it does not limit any rights you may have under Australian Consumer Law.

Incorrect or Incomplete Orders

If you receive an incorrect product or an item is missing from your order, do not install or use the product. Contact us as soon as possible at sales@dscworks.com.au.

We will investigate and arrange an appropriate solution. Where DSC Works has supplied an incorrect product, we will cover reasonable return and replacement delivery costs.

Click and Collect

Where click and collect is offered, we will notify you when your order is ready. Please do not attend the collection location before receiving confirmation.

Proof of purchase and photo identification may be required. If another person is collecting on your behalf, please notify us beforehand.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under Australian Consumer Law.

Contact Us

For questions regarding shipping or an existing delivery, contact:

DSC Works
Email: sales@dscworks.com.au